About Me

Principal UX Consultant for TPGi, responsible for delivering the highest quality UX and strategy services to clients. I undertake accessibility testing and evaluation, training, user testing and research to ensure that websites, web applications and mobile apps are usable and accessible by everyone.

Current Projects

I am interested in aspects of user interface and user experience design that contribute to feelings of anxiety and panic. I have been exploring how we can avoid or reduce anxiety and panic triggers on the web to improve accessibility for people with anxiety and panic disorders.

For more information, see my blog post series A web of anxiety: accessibility for people with anxiety and panic disorders or view my slides from CSUN 2019, and slides from a11yTO 2022.

Formerly, I was an academic researcher in human-computer interaction at the University of York, where I gained over ten years' experience of designing, developing and evaluating usable and accessible interactive technologies.

There I achieved a PhD in Computer Science, investigating how to integrate accessible web development practices into the existing workflows of professional web developers.

Former Projects

Worked on Co-Motion, a £1.2m three-year 'Design for Wellbeing' project investigating the links between mobility and wellbeing in older people. Engaged in participatory design methods and rapid prototyping to develop a mobile app for promoting physical activity in older people.

Undertook a field study evaluation of a mobile app for allowing visually impaired people to navigate the "last ten yards" to their destination. The OptiNav project was funded by the Government's Technology Strategy Board (now Innovate UK).

Developed a "Virtual Workbench" web app for allowing historians to explore medieval charters. Part of the ChartEx project, which was an interdisciplinary and international collaboration between historians and computer scientists in Europe and the US.

Conducted contextual inquiries with web developers from across Europe to examine current practices in relation to web accessibility. Part of the €2.7m EU-funded i2Web project, which developed tools for creating and evaluating accessible websites.

Administered a large online survey with students and educational professionals from across Europe. Delivered training in using the W3C Web Content Accessibility Guidelines to professional web developers. Part of the €10.5m EU-funded EU4ALL project, which developed ways to support disabled and older people in education using virtual learning environments and other information and communication technologies.

Selected Publications

Prior to that, I was a web developer, creating usable and accessible websites for property professionals (most of which have now fallen off the web).

In my spare time, I am a councillor for the parish of Dunnington, where I lead the communications group. This involves being responsible for maintaining the parish website and promoting the activities of the parish council.

Until its dissolution in August 2023, I was secretary and trustee for York Fighting Coronavirus Together (YFCT), supporting local action related to coronavirus, by working with public bodies, businesses, charities and community-led organisations to create and share information with the people in the wider York area.